Network Management Solutions
IT Security & Cyber Security Solutions
Data Center Solutions
At ABS India, our contact center solutions are designed to enhance customer engagement and streamline communication across multiple channels. By integrating advanced technology and real-time analytics, we support organizations to deliver exceptional customer service, ensuring that every interaction is efficient and effective. Whether handling inquiries, support requests or sales, our contact center solutions help businesses build lasting relationships with their customers while driving operational efficiency.
Our contact center supports various communication channels, including voice, email, chat and social media, allowing customers to connect through their preferred medium. This seamless integration ensures a consistent experience across all touchpoints.
Utilizing advanced algorithms, our system intelligently routes customer inquiries to the most appropriate agents based on skills, availability and priority. This enhances first-contact resolution rates and improves overall customer satisfaction.
Gain valuable insights into customer interactions with our robust analytics tools. Monitor performance metrics, track customer satisfaction and analyze trends to make informed decisions and drive continuous improvement.
Leverage automation with AI-driven chatbots and Interactive Voice Response (IVR) systems to handle routine inquiries, freeing agents to focus on more complex issues. This enhances efficiency and reduces wait times for customers.
Our contact center solutions are designed to grow with your business. Easily scale operations up or down based on demand, ensuring that you always have the right resources in place to meet customer needs.
Equip agents with advanced tools and resources, including knowledge bases and real-time assistance, to empower them to resolve customer inquiries efficiently and effectively.
Ensure customer data is protected with our robust security measures, including encryption and compliance with industry regulations. Maintain customer trust while delivering exceptional service.
A contact center is vital for delivering exceptional customer service in today’s competitive market. It centralizes communication across multiple channels, ensuring timely responses and personalized support, which enhances customer satisfaction and loyalty. By leveraging data analytics, businesses can gain valuable insights to improve service delivery and identify trends. Additionally, integrating advanced technologies like AI and automation streamlines operations, reduces wait times and optimizes resource allocation, driving overall efficiency and effectiveness.
Web Solution by Render Infotech
Debdutta Mohanty is a seasoned business leader with over 25 years of experience in new business setup and strategic management. Currently serving as President – Sales at ABS India, he specializes in leadership, process optimization and team management. Some of his major accomplishments include working with niche division (Telecom) at a time, when its industry was still in its nascent period and delivering exponential growth. He played a pivotal role in launching VPN, internet and data center services in India, demonstrating expertise in business transformation and customer relations.
Voice Solutions
Enhance communication with IP systems that integrate voice, video and data, offering scalable solutions like IP phones, video conferencing, open SIP and cloud-based platforms for seamless collaboration.
Network Management Solutions
Enhance office efficiency with reliable LAN, WAN and Wi-Fi setups, along with integrated routers, switches and access points for seamless communication and productivity. Enhance network performance with high-speed switches, campus networks, WLAN, SD-WAN for efficient routing and GPON for ultra-fast data, voice and video over fibre connections.
IT Security & Cyber Security Solutions
Protect your IT environment with advanced firewalls, threat management systems and tools to secure network traffic. We specialize in data classification, security assessments, vulnerability management and identity and access management for secure, authorized access.
Data Center Solutions
Providing efficient data center solutions that optimize storage, ensure high availability and enhance security to meet the evolving demands of modern businesses.
Dr. Vinaya Sindigi has led ABS India’s marketing efforts for over two decades, our team excels in driving robust ROI from marketing campaigns across South Asia. We have achieved distinction by meticulously quantifying the outcomes of our initiatives, ensuring our strategies are both data informed and impact focused. As a channel revenue leader for overseas business, his current role emphasizes not just the growth of channel revenue but also the strategic expansion within key markets such as the Maldives, Nepal and Bangladesh. He has successfully cultivated a deep expertise in enhancing channel performance and delivering business results.
ABS India is a leading systems integrator specializing in data, voice, video and Wi-Fi infrastructure. We offer consultancy, design and services for enterprises, enabling IP and convergence technologies. Our expertise spans enterprise communication, Wi-Fi deployment, campus networking, cloud solutions, unified communications and system integration. Partnering with top OEMs, we deliver innovative solutions tailored to the evolving needs of modern businesses.
Anil’s key responsibilities include designing solutions, delivering technical specifications, supporting sales, post sales, logistics and making techno-commercial pitch to all our clients. His focus is on verticals such as defense, transportation (metro, rail, and airports), petrochemicals and utilities. He is also in charge of solutions and commercials for small accounts. A certified pre-sales expert from Alcatel-Lucent, Anil has over 28 years experience. He holds a BE degree in Electronics & Telecommunication from NIT, Srinagar.
Nimesh Bhatt handles the entire post sales support functions. Cutting his teeth with Alcatel-Lucent, Nimesh was an integral part of their solutions and services business for over 13 years. A highly decorated enterprise solutions expert with over 29 years of solid experience, he is responsible for post sales support at ABS India. He also is responsible for nurturing talent and manages training and knowledge development activities in cutting edge technologies and soft-skills. He has handled assignments in BPL Telecom & MFI Office Solutions East Africa earlier.
Zion Jesse is a strategic and determined HR leader with 16+ years of experience, specializing in HR practices, business partnering, competency mapping and change management. Renowned for collaborating with CXOs to implement transformational strategies for organizational efficiency. She has successfully led initiatives in Diversity & Inclusion, CSR and Ethics. Passionate about creating a balanced work environment that prioritizes performance, upskilling and mental well-being.
Prabhakar holds a graduate degree in commerce and is a qualified Company Secretary. Prior to joining ABS India, he worked with LMW and ELGI group of companies. He joined ABS India in 2003. As the Company Secretary & Chief Financial Officer, Prabhakar is tasked with running the legal, taxation and accounting functions of ABS India smoothly. His core skills are in the areas of corporate & taxation laws and finance & accounting which he has honed over a fruitful period of over 25 years.