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Aura by ABS India is an all-in-one communication and collaboration platform designed to power mission critical operations, strengthen enterprise connectivity and ensure seamless coordination across industries. It unifies multiple communication functions including conferencing, video collaboration, emergency notifications, enterprise recording and contact center management into one intelligent, integrated suite. With a secure and scalable framework, Aura delivers reliability, real-time responsiveness and operational efficiency, making it ideal for organizations that demand uninterrupted and intelligent communication.
ABS India’s AURA CX delivers comprehensive solutions for customer experience, enabling organizations to enhance service quality and operational efficiency. The suite includes Call Center Solutions, IVR systems, Voice Logger and CTI Screen Pop integration. Together, these tools help streamline customer interactions and improve response times for better service outcomes.
Developed for the transport vertical, AURA TRANSAFE provides robust communication and coordination tools for critical operations. Its features include a Dispatch Console, SIP-based Audio/Video Conferencing, AI-enabled Voice Logger with metadata and SIP-based Public Address Systems. These solutions enhance safety, communication clarity and coordination across transportation networks.
Tailored for the hospitality segment, AURA WELCOME offers smart communication and management solutions to ensure seamless guest experiences. It supports Middleware for PMS integrations, Guest Wi-Fi management, Voice Logger and Emergency Notification Solutions, helping hotels and resorts maintain efficient operations and reliable communication systems.
Aura ACS empowers enterprises to connect teams effortlessly through a reliable and scalable conferencing solution. Supporting 10 to over 3,000 concurrent users, it offers web-based administration, detailed analytics and secure access control. With multi-conference capability, emergency conferencing and integration with PSTN, SIP and collaborative platforms, Aura ACS is ideal for large organizations, political institutions and enterprises requiring seamless and secure voice collaboration.
Aura’s Digital Video Solution delivers crystal-clear video communication and real-time collaboration across multiple locations. Designed for enterprise and industry needs, it supports centralized monitoring, recording and visual communication using existing IP infrastructure. This solution enhances security, training and remote interaction, making it a perfect fit for healthcare, hospitality, education and large corporate environments.
Aura ENS ensures instant, reliable communication during emergencies by enabling automated multi-channel alerts through SMS, voice, email and PA systems. It provides real-time notifications, escalation tracking and acknowledgment workflows for faster response. Deployed in hospitals, airports and enterprises, Aura ENS strengthens safety and operational readiness during fire, medical or technical emergencies, ensuring that critical information reaches the right people at the right time.
Aura Enterprise Recording Suite captures, monitors and analyzes critical voice, video and data communications with advanced AI-driven insights. It supports real-time recording, keyword search and secure data archiving to meet compliance and operational audit requirements. Designed for high-availability environments like control rooms, emergency response centers and financial institutions, this suite ensures complete traceability and accountability in enterprise communication.
Aura Contact Center Solution delivers intelligent, responsive and data-driven customer interactions through a unified contact management platform. With smart call routing, IVR integration, CRM connectivity and real-time dashboards, it enhances agent productivity and customer satisfaction. Available as both cloud and on-premise deployments, it offers scalability and flexibility for enterprises aiming to optimize customer engagement and service delivery.
Aura is built on robust SIP and VoIP technologies, enabling seamless voice communication across IP networks. It ensures high-quality, low-latency audio connections while reducing infrastructure costs through unified digital calling over existing broadband networks.
With WebRTC integration, Aura delivers browser-based, real-time video and audio collaboration without additional plugins or software. This ensures secure, instant connectivity for meetings, remote training and live visual communication across any device.
The centralized administration dashboard provides real-time visibility and control over all communication modules within Aura. Administrators can monitor system health, manage users, configure alerts and access performance analytics from a single, intuitive interface.
Aura leverages AI-powered analytics to transform communication data into actionable insights. It automatically tracks call performance, user behavior and response times, offering predictive trends and detailed compliance-ready reports.
Aura integrates seamlessly with TETRA and radio networks, enabling reliable communication for field operations and emergency services. It bridges traditional radio systems with modern digital platforms to ensure uninterrupted coordination.
Aura brings reliability, speed and intelligence to enterprise communication - helping organizations collaborate effectively, respond swiftly and operate efficiently.
Aura is an end-to-end unified platform offering a comprehensive solution for conferencing, alerts, recordings and real-time communication. It is scalable and secure, supporting thousands of users with 99.99% uptime and enterprise-grade data protection. Proven across multiple industries, Aura is successfully deployed in healthcare, hospitality, airports, government and corporate enterprises. It also ensures seamless integration with major IP-PBX systems, SIP trunks, PSTN and third-party collaboration tools, delivering a complete and reliable communication experience.
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