Customer Service Department
Today’s smart generation likes to be connected every time, everywhere. As demand for services grows exponentially, numerous technologies exist to enable convergence of voice, big data and video. We have the pedigree and experience to provide the right mix of applications, services and infrastructure to meet the growing demands of your customers.
We have a strong local presence and partner best-in-class OEMs such as Alcatel-Lucent Enterprise, Huawei, Cisco and Genesys. We develop, deploy and support the entire gamut of your communications and networking infrastructure needs.
Our unmatched technical prowess combined with our responsive customer care enables you experience the full force of the emerging technologies. Our Operations Management team provides the best on-demand, on-site trained Level 1 support 24*7 for 365 days a year. With flexible SLAs to suit your needs, you can focus on developing solutions that add value to the customers you serve
- Ability to execute complex telecommunication projects in the domains of Voice, Data, Applications, CTI, Contact Center, WAN etc.
- Unmatched, in-house technical expertise
- Fully equipped lab with:
- Voice modules
- Data modules
- CTI platform modules
- Web based CRM in place
- Test & Repair facility at Bangalore, India
- World class training infrastructure
- Level 2 support provided from Bangalore HQ
- Issues resolution through phone support
- Remote maintenance through remote login
- Internal resources ready for NOC
- Flexible SLAs and 24 X 7 X 365 days support