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Alcatel Contact
Center Distribution (CCdistribution) is a
new-generation ACD that provides a sophisticated
and reliable multimedia distribution system
capable of handling voice, e-mail and Web
interactions with supervisor control through
CCsupervision.
It is based on an innovative and patented
multimedia-handling model that makes multimedia
skill-based distribution easy to design
and manage. |
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» Multimedia blending through universal
queuing.
» Service-based call-flow management.
» Distributes calls to the most skilled
agents.
» Virtual ACD networking capabilities
with multi-site management and
supervision. |
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» Comprehensive and flexible.
» Unique distribution model regardless of media
type.
» Blending capabilities for optimized agent
activity and productivity.
» Easy to manage and design. |
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